Our Policies

TERMS & CONDITIONS

Welcome to Mercury Tour Operator. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mercury Tour Operator’s relationship with you in relation to this website. The term 'Mercury Tour Operator' or 'us' or 'we' refers to the owner of the website whose registered office is 207/171, B.T Road, Baranagar, Kolkata 700036. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and services found or offered on this website for any particular purpose. You acknowledge that such information and services may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or services on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any offer, services or information available through this website meet your specific requirements.

• This website contains offer materials, information and services which is owned by or licensed to us. This service includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without Mercury Tour Operator's prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

"We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time".

DISCLAIMER POLICY

The information contained in this website is for general information purposes only. The information is provided by Mercury Tour Operator and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Mercury Tour Operator. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Mercury Tour Operator takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

PRIVACY POLICY

This privacy policy sets out how Mercury Tour Operator uses and protects any information that you give Mercury Tour Operator when you use this website.

Mercury Tour Operator is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Mercury Tour Operator may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February, 2017.

WHAT WE COLLECT

We may collect the following information:

• Name and job title

• Contact information including email address

• Demographic information such as postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mercuryyt@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 207/171, B.T Road, Baranagar, Kolkata 700036.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

BOOKING, CANCELLATION & REFUND POLICY

BOOKING RULES

Minimum 50% payment at the time of confirmation, 25% to be clear 30 days prior to tour, Balance 25% to be cleared 15 days prior to tour (Domestic Tour).

Minimum 50% payment at the time of confirmation & Balance 50% to be clear 30 days prior to journey (International Tour).

Customer needs to carry the printout of tickets to Airport/ railway station along with valid Photo identity proof.

Bookings can be confirmed only if Mercury Tour Operator gets the confirmation of payment clearance to its account. If Mercury Tour Operator fails to receive the above payment, the ticket & or booking shall automatically be cancelled.

There is a possibility of increase of fare because of time gap between quotation of fare and actual booking of tickets, in this case, customer would be informed about the same and increased fare would be collected from the customer.

Additional money for booking modification will be collected from the passenger for any modifications.

CANCELLATION & REFUND POLICY

Mercury Tour Operator believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Policy Regarding CANCELLATION / NO SHOW / EARLY DEPARTURE In the event of cancellation of travel arrangements due to any reasons – we must be notified of the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing.

Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated verbally or by phone to the vendors/merchants. It should be done by showing original receipt and or send a mail to Mercury Tour Operator along with scan copy of the receipts / voucher within 48 hours of the confirmation.

There is no cancellation allowed on the Same Day of the confirmation.

No cancellations are entertained for the peak season or any special occasions like Durgapuja, Christmas, New Year, Pongal, Holi, Bengali New year, Independence Day, Republic Day, Diwali, and Valentine’s Day etc. These are special holidays and therefore cancellations are not possible.

There are some hotels, who normally ask for non- refundable deposit at the time of booking. Therefore you are requested to please check with us regarding the refund policy for the same.

In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

Also there is a separate cancellation policy for some hotels those charging for 1 night retention charges if cancelled or amended 30 days in advance & retention for entire stay in cancelled or amended 8 days in advance.

In case of Special Trains Journeys and/or peak season hotel & Airlines bookings, a separate cancellation policy is applicable which we shall advise you as and when Applicable. In case you cancel the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from our suppliers of services i.e hotels/transporters etc. For unused hotel accommodation, chartered transportation & missed meals, guide services etc. there will be no refund.

30% of the total amount to be deducted after ensuring and confirming any Group Package / Customize / Tailor Made Tour (Domestic).

50% of the total amount to be charged before 30 days prior to journey (Domestic Tour).

75% of the total amount to be charged before 15 days prior to journey (Domestic Tour).

100 % will be charged within 10 days of the journey. No refund allowed within 10 days of the journey (Domestic Tour).

No Advance money refund for any International package tour.

If any tour cancelled due to climatic condition / Natural calamities, Political strike, road blockage, train cancellations or any kind of circumstances, in that case Mercury Tour Operator are not liable to refund any amount to the customer. Any extra cost or reschedule cost to be borne by the customer accordingly.

In case of any refund, it will be initiated within 10 days of the day of cancellation for the same.

Mercurytouroperator.com will not be responsible for any losses if, for any reason, the debit/credit card, billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in rates or any other charges that may occur during the verification or billing process.

SPECIAL NOTE

Mercury Tour Operator management will not undertake any liabilities towards any Damage of life / Property or any Belonging whatsoever of the tourist caused by any accident / robbery or any happening during the tour.

All disputes and differences will be filed in the courts of Kolkata Jurisdiction.

***Booking of the Hotel / Tour / Seat in a package tour of Mercury Tour Operator means that the passenger / party has accepted the terms and condition / Rules and regulation of Mercury Tour Operator knowing it clearly****